Customer Success Manager

What you'll do

• Own a book of mid-market and enterprise accounts end-to-end: kickoff, rollout, adoption, renewal, expansion.
• Run onboarding sessions that get teams producing tutorials in week one — not month three.
• Build account plans, spot expansion opportunities, and hand warm expansion signals to AEs.
• Use AI across your workflow — call summaries, QBR prep, usage analysis, customer comms — to manage 2x the accounts a traditional CSM would.
• Surface product feedback with signal and examples. You'll be the voice of our highest-value customers in product reviews.

What we're looking for

• 3+ years in a Customer Success, Account Management, or similar role at a B2B SaaS company.
• Track record of driving measurable adoption and retention — you can point to specific accounts where you moved the needle.
• Genuine fluency with AI tools — you've replaced real parts of your own workflow with Claude or ChatGPT.
• Consultative communication style. You listen first, teach second, and don't default to scripts.
• Excellent async written communication and comfort working across time zones.

Nice to have

• Experience supporting L&D, customer education, enablement, or support teams as customers.
• Background at an early-stage startup where you built CS process from scratch.
• Comfort with SQL, product analytics tools (Amplitude, Mixpanel), or light scripting to pull your own usage data.
• Prior experience with video tooling, LMS integrations, or knowledge-base products.

How we work

Fully remote, async-first, with thoughtful written communication. You'll work directly with the founders and ship features that show up in production within days. Equity and top-tier hardware.